Every effort will be made to ship in accordance with customer requested freight carriers. Claridge is not responsible for damage in shipment when the product is shipped on a third party or collect basis. In the event of visible freight damage, note the damage on the freight bill and contact a Claridge Writing Surface Expert at once to arrange for an inspection. Note that carriers require reports of damage within 5 days. Failure to report visible damage or loss is the consignee’s responsibility. Concealed damage or loss is the consignee’s responsibility. Concealed damage identified after 5 days from receipt is the sole responsibility of the consignee.